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How do you align your recruiters to create a consistent candidate experience and increase repeatable results? This course is designed for staffing companies that have a basic recruiting function but want to take a consultative approach that differentiates them with candidates and clients.

Rather than creating transactional relationships with candidates, we teach Recruiters how to create partnerships with new employees that last. It begins with a Counselor Mindset and the commitment to add value with every interaction with clients and applicants.

Common language. Repeatable process. Consistent experience.

Consultative recruiting involves using a four-step process that builds long-term employee and customer relationships. The program provides a win-win approach that emphasizes problem solving from the candidate and customer’s point of view.
Modules: Key Learnings Are… Your Salespeople Will…
Counselor Mindset How to understand the consulting process as a function of the decision process; how to see the role of the consultant as a counselor Enter into a consultative relationship with candidates and add value at each step of the process
Relating How to build trust at the beginning of a consultative recruiting relationship; how to establish credibility, express empathy, and come to agreement on the purpose, process, and payoff of the relationship Quickly establish trust with any person in the engagement and gain that person’s willing cooperation in sharing information
Discovering How to understand the candidate’s needs by asking appropriate fact and feeling finding questions; how to listen and organize information; how to get the candidate’s agreement on the true nature of the situation Gain an in-depth agreement with the candidate about the real nature and scope of any problem to be solved
Advocating How to develop and present solutions that clearly address and solve the candidate’s problems; how to bring out concerns, resolve objections, and agree on next steps Convince candidate that a particular offer is a valuable solution to their problem
Supporting How to reinforce and support the candidate’s decision to accept a recommendation; how to avoid and resolve dissatisfaction; how to ask for future engagements and referrals Assure a high degree of candidate satisfaction and enhance the working relationship during implementation
WinSource Group can customize implementation based on what’s right for your organization.
Initial Interviews

Our experienced sales practitioners and facilitators are skilled at incorporating your language and real-life customer examples into the training classes. Whether we have years of experience applying CSP to your industry or you are trailblazing in bringing a consultative approach to your field, we take the time to get to know your customer buying journey, challenges, and how to incorporate these skills into everyday customer interactions.

Customization & Planning

A differentiator of working with WinSource Group is our ability to customize both the content and delivery platforms based on your organization’s needs. We can deliver an out-of-the-box event, or we can collaboratively design a program to meet the needs of your company’s strategy and culture.

Executive Kick-Off

Research shows that executive sponsorship has a huge impact on adoption. We tee you up to communicate the significance and benefits of each training initiative to help ensure your ROI.

eLearning Modules/Virtual Learning

Sometimes, self-paced learning is the best way to expose learners to concepts and new language before coming together to apply them to real-life.

In-Person Application Workshop

With a focus on role-play exercises and stories, we help learners apply their new skills to real-life situations, preparing them for success in the field.

Manager Coaching

Teaching Sales Managers how to coach increases learning effectiveness up to 41%. We teach managers what to look for and how to have productive coaching conversations that help their team develop their skills (rather than jumping in).

Best Practice Check-Ins

One way to reinforce learning and ensure the skills are used is to learn from each other. We often facilitate Best Practices virtual meetings where learners share successes and challenges they have experienced in the field. It’s a great opportunity for visibility for high-performers, high-fives, and helpful advice.

Ongoing Reinforcement

Depending on your organization’s needs, we’ll help prepare you to continue to keep the skills alive, foster a consultative sales culture, and ensure long-term results and ROI.

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Self Placed eLearning


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Ready to Get Started?

Ready to get started? Let’s talk about the training and delivery that might be right for you.