Skip to content

Do your teams act or react? The answer is in the results produced

September 22, 2020

At the core, the difference between action and reaction may not seem like much. Let’s break it down…

Action is having a defined end in mind and consciously managing resources to get there. 

Reacting is to take what you are given and move forward. It feels good to be in motion, especially during uncertain times. We make gut decisions, do what feels right, and we lean on what has worked in the past. Sometimes that gets great results! 

Let’s get one thing clear…whether acting or reacting, results will follow. Even inefficient or wrong activity will get more results than inactivity- every time. 

But thoughtful, measurable activity enables results and the ability to pivot. It just takes a good plan. 

Think of it this way:

  •  Do you get more done when you plan a good day off with family/friends or when you spontaneously decide to take a PTO day?
  •  How many more scenic miles can you log on a planned drive as opposed to just hopping in the car and winging it?
  •  Is your dining experience better when you simply pull off the next exit and find something that looks good or when you’ve made plans in advance?

In any one of these scenarios one could argue that decent results can be had by taking the reactionary path, just winging it. We’ve all been there, right? Sometimes you just stumble onto something awesome. I can’t deny it.

But seriously, we do know better, right? Better revenue attainment, better teamwork, and better customer experiences are had when there is a plan of action. Period. Success ratios go way up when people are acting intentionally rather than reacting. More gets done. 

We don’t have to over complicate it either.

  1. Set goals that feel achievable in the face of where you stand today
  2. Do some math to verify it’s possible; How much of what activity would it require from each member of your team? Is it feasible? 
  3. Make the strategies clear. Don’t assume your team will know how.
  4. Get the expectations clear, draft a quick plan, and watch what happens to output. 

Now think about your team. How many of them are prepared to act on a simple plan like this? How many of them will come back to work tomorrow and be ready to act rather than just react? 

I use a 90 day planning system to manage actions. It keeps me focused, lets me know if I am on track, and pushes me to the stretch goals I want to achieve. It keeps me ready to act. I’d be happy to share it with you. 

Feel free to reach out. Oh, and by the way- if you know someone that could use this advice, feel free to invite them to sign up for the blog. 

If you’d like to connect with me, you can find me in all the usual places like my LinkedIn profile, FacebookTwitter, and my website: WinSource Group.

Share This Post